Please send cover letter and resume to Andrea Ooten at [email protected]. Facebook applications will not be accepted. NO PHONE CALLS PLEASE.
Case Manager Job Description
The Case Manager will be responsible for the comprehensive operation of the BBBS program including ensuring that volunteers and children are appropriately enrolled, matched and supervised while executing a high degree of independent judgment when applying BBBS standards and practices. Secondary functions of this position include fundraising support and community relations. A high level of customer service is expected throughout all assigned job functions.
Qualifications:
Pleasant demeanor and mannerisms to promote positive rapport.
Resourceful, can provide in-depth program and community information accurately.
Excellent written and oral communication skills.
Ability to maintain confidentiality of clients and volunteers served by the agency.
Ability to work on a variety of tasks simultaneously in a fast-paced environment while maintain focus on details.
Must have car, valid driver’s license, and meet state required automobile insurance.
Essential Duties and Responsibilities:
Document and monitor all elements of match support and supervision. Enter timely and comprehensive written summaries of all contacts with volunteers and clients.
Develop, market, and implement match activities that offer volunteers and clients a variety of opportunities for interaction and agency affiliation, as well as provide opportunities for ongoing individualized recognition and re-engagement of volunteers.
Build and continue positive relationships with school partners, Family Resource Coordinators, Principals, and teachers.
Conduct volunteer enrollment including individual orientations, interviews and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated.
Conduct client enrollment including parent/child interviews, child safety education and completion of any other client enrollment processes. Assess and refer clients and families for alternative or additional services as indicated.
Review enrollment information, including assessments, and make recommendations for program participation. Assess and apply factors that will contribute to a successful match. Effectively align volunteer interests and qualifications with appropriate service options.
Determine matches and facilitate match meetings in accordance with volunteer and family schedules.
Provide support to development as needed.
Cultivate and sustain relationships with businesses, schools, churches, and other community-based organizations to ensure successful achievement of agency goals.
Perform other duties as assigned.
Education and Experience
Bachelor’s degree from an accredited institution with a major course of study in human services or similar field is required.
2-5 years of experience in a social service agency preferred.
Proven track record of customer-friendly service.
Assessment and relationship development experience with child and adult populations related to positive outcomes.
Ability to analyze behavior, mediate, write evaluative social history, case notes, and reports.
Computer skills including internet research, databases, spreadsheets, and email.
We offer a flexible schedule with regular evening and weekend availability required, provide 100% cost of health insurance for staff and 90% for dependents, dental, vision, LTD & Life Insurance, voluntary employee-paid retirement and short term disability. Two weeks’ vacation and a generous sick leave package are also included.